A lot of people mix up customer experience (CX) and customer service, and honestly, it’s easy to see why. But they’re not the same thing. Customer experience is the entire journey a customer takes with your business. From the first moment they hear about you, to long...
Strong customer relationships are key to driving sustained revenue growth and profitability. That’s why, according to Grand View Research, more than 90% of companies with more than 10 employees use customer relationship management (CRM) solutions. These systems store...
As a trusted partner of NetSuite, we at Zastro are always keeping an eye on the trends that shape the finance and back-office landscape. One of the areas we’re seeing shift fast is accounts payable (AP) automation. A domain where taking action now can give your...
